Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between Trellis Clinical, Inc. (“Trellis”) and the practice or individual that creates an account or otherwise accesses the Trellis platform (“Customer”). By using Trellis you accept these Terms. If you are accepting on behalf of a practice, you represent that you are authorized to bind it.

Trellis provides software for managing at-home ketamine and esketamine therapy, including patient intake, enrollment, dosing sessions, scheduling, compounding records, peer-monitor verification, adverse-event oversight, billing, clinical notes, and practice administration. Trellis is a tool for licensed clinicians and does not provide medical advice or practice medicine.

You must be a licensed clinician, an employee or contractor of a licensed practice, or otherwise authorized by such a practice, and at least 18 years old. You are responsible for the accuracy of account information, safeguarding credentials, and all activity under your account.

Customer is solely responsible for clinical judgment, treatment decisions, prescribing, supervision, monitoring, and the patient-clinician relationship. Trellis does not verify the appropriateness of any therapy, dose, lot, or order, and is not a substitute for professional medical judgment. Customer is responsible for compliance with all applicable laws, including state licensure, controlled-substance, telehealth, and informed- consent requirements.

As between the parties, Customer owns all data it submits to Trellis, including PHI. Trellis processes that data as a Business Associate under the parties’ Business Associate Agreement (BAA), which is incorporated by reference. Trellis will use, disclose, and safeguard PHI only as permitted by the BAA, the Privacy Policy, and applicable law.

Customer will not: (a) use Trellis to violate law or the rights of others; (b) attempt to access data outside its authorized scope; (c) reverse engineer, scrape, or interfere with the service; (d) introduce malicious code; or (e) use Trellis to deliver care in a manner inconsistent with the standard of care for ketamine or esketamine therapy, including FDA-approved labeling and applicable REMS programs.

Subscription fees, billing terms, and trial periods are presented at sign-up or in an order form. Fees are non-refundable except as required by law. Trellis may change pricing prospectively on renewal with reasonable notice.

Trellis may suspend or terminate access for material breach, risk to the platform, or non-payment, with notice where practicable. Either party may terminate for convenience as specified in the order form. Upon termination, Customer may export its data for a reasonable period before deletion, subject to legal record-keeping requirements.

Trellis may integrate optional third-party services (for example, payment processing, email delivery, or analytics). Those services are governed by their own terms. Trellis is not responsible for third-party services Customer chooses to enable.

Trellis is provided “as is” and “as available.” To the maximum extent permitted by law, Trellis disclaims all warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing. Trellis does not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, or data. Each party’s aggregate liability for any claim arising out of or relating to these Terms will not exceed the fees paid by Customer to Trellis in the twelve months preceding the event giving rise to the claim. Nothing in this section limits liability that cannot be limited by law, including liability under the BAA.

Customer will defend and indemnify Trellis against third-party claims arising from Customer’s clinical decisions, misuse of the service, or violation of law. Trellis will defend and indemnify Customer against third-party claims that the service, as provided by Trellis and used as permitted, infringes a U.S. intellectual property right, subject to customary conditions.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Each party submits to the exclusive jurisdiction of the state and federal courts in Delaware for any dispute not subject to mandatory arbitration.

Trellis may update these Terms from time to time. Material changes will be notified through the product or by email and take effect on the date stated in the notice. Continued use after that date constitutes acceptance.

Trellis Clinical, Inc.
Legal · legal@trellis.health